Acid reflux treatment, reviewed by a pharmacist

Heartburn is a symptom: a burning feeling in the chest caused by stomach acid moving up into the oesophagus. Acid reflux is the underlying process that causes it. If reflux happens often (twice a week or more), it may be diagnosed as GORD (gastro-oesophageal reflux disease).

Proton pump inhibitors (PPIs) reduce the amount of acid your stomach produces, which lowers the acid available to reflux upward and gives the lining of your oesophagus time to heal. They're usually taken once a day, typically before your first meal.

Many people notice an improvement within a few days, but PPIs often take 1–2 weeks of consistent use for the full effect. Your clinician will advise on the right course length for your symptoms.

PPIs are commonly prescribed for short courses to settle symptoms, with longer-term use reviewed periodically by a clinician. Our prescribers will assess what's appropriate based on your history and symptoms.

Common triggers include large or fatty meals, spicy food, caffeine, alcohol, smoking, lying down soon after eating, and being overweight. Simple changes — smaller meals, staying upright after eating, cutting back on trigger foods — often help alongside medication.

Speak to a GP urgently if you have difficulty swallowing, unexplained weight loss, persistent vomiting, vomiting blood, or black/tarry stools. Our online consultation is for straightforward, recurring reflux and heartburn, not for these warning signs.

Complete our free online consultation. A UK clinician reviews your answers and, if a PPI is appropriate, issues a prescription. Your medication is then dispensed and delivered discreetly to your door.