Privacy Policy

This privacy policy explains how we gather, use, and share any personal and business information we collect about you.

What information do we collect about you?

We collect information about you when:

• You register with us or place an enquiry for our services.
• You voluntarily complete customer surveys and provide feedback.
• You provide answers to questions asked when booking appointments or seeking medical consultations or treatments. This allows our healthcare professionals to assess your needs and determine suitable treatments.

Website usage information is collected using cookies (see our Cookie Policy).

The following types of personal information about you may be collected:

Contact Details:

• Name, address, phone numbers, email address.

Health Information:

• Any medical history, current health conditions, treatments, and medication details that you provide during consultations.

Website and Communication Usage:

• How you use our websites and whether you open or forward our communications, including information collected through cookies and other tracking technologies (see our Cookie Policy).

Appointment and Service Information:

• Relating to bookings, treatments, medical services, feedback, complaints, and claims.

How will we use the information about you?

We collect information about you to process your enquiry, appointment, manage your account, and if you agree, to contact you by email, phone, or mail about other services we think may be of interest to you.

We use information collected from our websites to personalise your repeat visits to our websites. Please refer to our Cookie Policy.

If you agree, we may share your information with third-party providers relevant to your treatment, but only with your explicit consent.

How long will we keep your personal information for?

We retain your information only as long as is necessary for the purpose for which we obtained it and any other permitted linked purposes. If information is used for two purposes, we will retain it until the purpose with the latest period expires; but we will stop using it for the purpose with a shorter period once that period expires.

We restrict access to your information to only those persons who need to use it for the relevant purpose.

Our retention periods are based on medical and business needs, and your information that is no longer needed will be removed securely.

Use for marketing:

We retain your personal information only for as long as is necessary for the relevant purpose for which we collected it. You have the right to withdraw consent for marketing at any time.

Use to perform a contract:

In relation to your information used to perform any contractual obligation with you, we may retain that data while the contract remains in force and for one year after to deal with any queries or claims thereafter.

Where claims are contemplated:

In relation to any information where we reasonably believe it will be necessary to defend or prosecute or make a claim against you, us, or a third party, we may retain that data for as long as that claim could be pursued.

Legal grounds for processing your personal information

The use of your information set out above is permitted under data protection law on the basis of these principal legal grounds:

• Where you have consented to its use (you will have been presented with a range of Marketing Agreement Contact Preferences at the time of enquiry). You may withdraw your consent at any time.
• Where necessary to enter into or perform our contract with you.
• Where we need to use it to comply with our legal obligations.
• Where we use it to achieve a legitimate interest and our reasons for using it outweigh any prejudice to your data protection rights (our legitimate interests include promoting Fylde Clinic and tailoring news, invitations, and offers to your profile).
• Where necessary for us to defend, prosecute or make a claim against you, us, or a third party.

How do we keep your personal information safe?

We use a variety of security measures, including encryption and authentication tools, to help protect and maintain the security, integrity, and availability of your information.

Although data transmission over the internet or websites cannot be guaranteed to be secure, we work hard to maintain physical, electronic, and procedural safeguards to protect your information in accordance with applicable data protection requirements.

Marketing:

We would like to send you information about our services which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.

You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email, phone, or write to us at the address below.

Access to your information and Correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the address below.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Security Policy

Our Payment Service Provider is Stripe Payment – a secure payment service provider. Stripe uses a range of secure methods such as fraud screening, I.P. address blocking, and encryption to ensure secure transactions.

Once on Stripe’s systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards. Stripe is compliant with PCI DSS (Payment Card Industry Data Security Standard) and regularly undergoes security audits to ensure system security.

You know your session is in a secure encrypted environment when you see https:// in the web address and/or the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

Please refer to our Cookie Policy for more information.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on our websites. This privacy policy was last updated on 26/06/2025.

How to contact us

Please contact us if you have any questions about our privacy policy, or information we hold about you:

Email: hello@fyldeclinic.co.uk

Phone: 01772 241 111

Post: Fylde Healthcare, Newton Drive Healthcare, Newton Drive, Blackpool, United Kingdom, FY3 8NX